HANDMADE, WITH CLEAR EXPECTATIONS

REFUND POLICY

Last updated: September 16, 2026

Handmade items

Because JosieAndTheClawz sets are handmade and custom sets are made for a specific customer, sales are final and returns or exchanges are not accepted for change of mind, incorrect sizing supplied by the customer, or normal handmade variation, except where applicable law requires otherwise.

Damaged or incorrect orders

If your order is damaged in transit, email JosieAndTheClawz@gmail.com within 3 days of delivery with your order details and clear photos of both the damaged Clawz and the shipping packaging. If your order is defective or materially different from what you ordered because of an error by JosieAndTheClawz, contact me as soon as reasonably possible. I will review the issue and, when appropriate, offer a replacement, repair, refund, or other remedy consistent with applicable law. See the Shipping Policy for lost-package and delivery details.

Sizing

Ready-made sets have fixed measurements, and custom sizing depends on the information you provide. Please review the Sizing page carefully before ordering. A fit issue caused by measurements supplied incorrectly by the customer is not considered a product defect.

Custom requests and cancellations

Submitting a Custom Clawz request does not create a paid order. Final pricing and next steps are provided before payment. If a paid custom order has cancellation terms, those terms will be shown before payment.